Description The role of service managers is extensive, including training and performance management. They also develop and implement service strategies to meet customers' needs and improve service quality. Additionally, they monitor service metrics, analyze customer feedback and address any gaps or areas for improvement. Requirements Essential Job Duties and Responsibilities, include the following, other duties may be assigned. Scheduling and shop loading in concert and communication with the SeA Prepare the shop workload 30 minutes prior to each shift start Assignment of work to accomplish the Initial 2 hour diagnosis for all intake repairs and ensure a ROADWORTHY inspection is performed effectively Communicate the initial diagnosis and the ROADWORTHY additional repairs identified for purposes of estimating to the SeA Overseeing staff up to 20 Technicians Assigning the technician (tech) best suited to perform the repair or maintenance in the quoted or standard repair time of each repair Accepting all work flow of LINQ cases for estimating assistance and input, their role is not responsible to open new cases, merely assist the SeA Allocate and dedicate maximum time to be on the shop floor assisting the technicians with the repair issues Know; not think, the estimated scope and value of each repair order as it relates to the labor sale in hours and the parts content sold and communicate to the technicians Achieve and maintain a minimum Retail recovery rate at 83% of posted rate, maintain minimum a Warranty recovery rate of 75% of approved rate Ensure that each technician assigned to a job understands the assignment the time allocated for sale of the job Managing the RO for timely closing - timely closing can be defined as the shop work order submitted to the SeA for billing by close on the business day of the last labor, or sooner Understand and ensure the quality of tech write up for Retail and Warranty repair orders EDUCATION and/or EXPERIENCE: Minimum high school diploma required. Two year associates management degree or equivalent/years of experience. Minimum three years of experience working in a supervisory capacity in a Heavy Duty Diesel Branch Service Operation. Must have previous Heavy Duty Diesel Technical experience Familiarity with Microsoft Office Four year Business Management degree is a plus. Accountabilities: Promote safe work habits with the technicians Promote a clean and organized shop floor Manage training for individual technicians in conjunction with the Branch manager and Continuous Improvement Department Promote and support the initiatives of Commercial Vehicle Services Recommend advancement and discipline of the technicians to Branch Management Provide adequate structure, direction and feedback to technicians Prioritize tasks and allocate resources to service customer's equipment Encourage open communication, cooperation and the sharing of knowledge Provide timely feedback and follow up Proactively feed information upwards to keep management well informed Engender trust and respect among your team Ensure alignment with corporate goals Continuously monitor technician performance and areas for improvement Address problematic performance early on Create an environment where employees feel valued, respected, and trusted Demonstrate a thorough understanding of the technical aspects of the job Complete annual performance appraisals on time Insuring the safe operation of the facility and the safety of the employees by promoting a culture of safety, following and supporting corporate safety training and procedures, rules and directives. WE OFFER: Competitive salary Comprehensive benefits including medical, dental and vision insurance 401(k) Annual Tool and Shoe Allowance; Uniforms On-going paid training Tuition Reimbursement