Job Description

Our client is looking for a Technical Support Specialist to join their team supporting all external customer calls. This team is the first line of support for ALL external customer calls when it comes to technical support, so you will be exposed to many different technical issues -- billing questions, sales information, troubleshooting email/O365/Citrix, to name a few. Because of the wide range of skills used in this role, the most successful candidate is not someone who already has the technical skills but someone who is hard-working and eager to learn new things. Most issues this team handles will have resolution time of 15 minutes or less and, if needed, you will escalate to the next support team. This role is a heavy customer-facing role, so excellent customer service and communication skills are of utmost importance. Due to this team being the entry point of all customer contact, this is also a very fast-paced and can be a high-pressure role, so someone who doesn't want to be on the phone or talking to people all day, should not apply for this position. Between taking calls, emails and/or tickets from the portal, you will not have much down time in between each task -- your days will fly by! You will be working alongside 13 other team members, including 2 team leads as well. The schedule for this role is Monday-Friday, 9am-6pm CST, and there is a rotating Saturday shift from 8:30am-5pm CST, which all employees should plan on working once every other month, possibly less.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

- Personality/intangible skills are most important for this fast-paced, fully customer-facing role:

o Someone with excellent communication skills, who is empathetic, patient and works well with others

o Someone with a strong work ethic & eagerness to learn

- Background in a customer service or call center-type role null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.