Job Description:

Our client is currently seeking an individual to fill a Showroom Sales Consultant/Receptionist position at our Bismarck location. Our Showroom Sales Consultants walk our clients through the design and selection process, providing expert product selection assistance to a variety of customers, including plumbers, builders, contractors, homeowners, and more. In addition, this position will also be responsible for reception duties for a few hours each day by answering phone calls, assisting customers, and helping to connect them with the appropriate staff person.

Specific Duties Include:

Provide thorough and friendly service to customers Identify customer needs, including project vision, size, and budget Develop knowledge of features and functionality of products, including price points, application, and availability Follow through on commitments made to customers (quotes, existing sales orders, sales follow-up, etc.) Answer phone calls and transfer callers to the appropriate staff person Generate new business through in-person meetings with builders, remodelers, designers, plumbers Attend industry events and conferences Recognize different consumer types and adjust approach for optimal results Establish trusted advisor status with customer, becoming a resource for them and the company Support the professional image of the showroom by ensuring displays are clean and in working order, and pricing and binders are up to date Understand the nuances of competitor product offerings, their target audience, and their outreach strategies Educate customers on the benefits of using a showroom vs. online or big box retailer. Perform other duties as assigned

Qualifications:

Strong attention to detail Proficient with related computer systems and applications Able to attend industry events/conferences in the evening Convey messages, ideas, and decisions through clear verbal and written communication Active listener - understand and identify customer needs Ability to build and maintain relationships with customers and within the company and industry Able to problem solve, analyze information, and effectively coordinate projects to meet customer needs

Position Requirements:

Strong communication and customer service skills Ability to manage time and prioritize work effectively Educational background in design (preferred, but not required) Sales experience (preferred, but not required)

Benefits:

Full-time employees are eligible for medical, dental, life and ADandD insurance, long-term and short-term disability insurance, 401k, and ESOP shares. We are a drug-free workplace, with pre-employment drug screening required. Employment is contingent upon successful completion of a background check