Job Description

BAE Systems is seeking a Google Workspace administrator to support our customer. This position will provide support for the client's employees and customers and will be part of an existing team who provides technical assistance for Google Workspace (GWS).

Job Responsibilities

• Provide technical assistance and support for incoming questions and issues related to GWS applications.

• Ability to adapt communication styles depending on audience.

• Ability to develop and deliver compelling technical demonstrations and presentations.

• Assist with development of support documentation for end user audience.

• Provide issue resolution for GWS tickets coming in through the customer's ServiceNow ticketing system.

• Work as a team member of the GWS support team.

• Elicit requirements from customer and collaboration team for governance provisions required for supporting the DHS Google Workspaces service.

• Assist with defining requirements for new features and capabilities within GWS.

• Document configuration of settings in alignment with governance, and requirements and Federal IT security standards.

• Assist with documentation around GWS service configuration.

Required Education, Experience, & Skills

Bachelor s degree from an accredited university orGoogle workspace/G-Suitecertificationis preferred, but not required.

Requirements

• This position requires a Top Secret clearance day one.

• Work will be performed at the Mount Weather, Bluemont, VA location, or telework.

• Government Furnished Equipment will be provided to the contractor to support this constraint.

• Contractor must have high-speed internet at home for teleworking.

• Ability to work independently and with a team of fellow support staff.

• Exceptional customer support and communication skills a must.

Specific Skills

• Experience configuring GWS for enterprise use, this includes establishing security requirements, and managing GWS.

• Understanding interactions between users/apps and the GWS account.

• Experience using the GWS Admin Console to monitor aspect of the GWS.

• Experience using desktop remote control tools to support users of GWS.

• Demonstrated ability to interact and work with a diverse customer base.

• Experience giving presentations and demonstrations of GWS applications.

• Experience giving role-based access controls to GWS users.

• Provide proper management practices including auditing accounts, delegating appropriate permissions, and enforcing security protocols.

Preferred Education, Experience, & Skills

Preferred (nice-to-have) Skills

• Experience working in Office 365 GCC Exchange Online

• Google Apps Script and AppSheet experience

• Active Directory Group Policy knowledge

• Google Workspace Administrator Certification

Pay Information

Full-Time Salary Range: $75570 - $128480

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Google Workspace Admin

100976BR

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