Description:

Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures. Will be answering inbound calls (no outbound calls) between 50-75 a day and 20-25 on slow days. Calls will be longer in nature and require research and explanation to the customer to resolve the issue and questions.

Work Environment:

$15.50- 16.50/HR

Training Schedule; Monday - Friday 8am-4:30pm.

After training: Monday - Friday 8 hours shift between 8am-6pm

Weekly pay and Full benefits after 30 days of employment.

Great opportunity for growth!

Contact to Hire position!

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.

• Performs research as needed to resolve inquiries.

• Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.

• Accurately documents inquiries.

• Initiates or processes adjustments or performs other research as needed to resolve inquiries.

• Coordinates with other departments to resolve problems.

• Responds to, researches and/or assists with priority inquiries and special projects as required by management.

Additional Experience:

High School or GED (Required)

Customer service/call center experience

Needed requirements/experience- call center, customer service, computer knowledge, Microsoft office, critical thinking skills.

Must be able to quickly navigate computer systems and able to type minimum of 35-40 WPM.

Nice to have: Claims, insurance, Medicare/Medicaid experience

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.