The Ken Garff Listening Center is a contact center that is currently looking for onsite Inbound Customer Service Representatives!

Listening Cente r is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 Saturdays— closed Sunday .

Next Potential Start Date:

3/4/2024

3/25/2024

Here’s what you’ll be doing:

• Answer inbound customer calls promptly and professionally.

• Determine customer’s concerns and schedule the necessary appointment.

• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.

• Document and update customer records.

• Establish and maintain great customer relationships.

• Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.

Equipment Requirements:

• An iPhone or Smart Phone (Any Manufacturer)

Qualifications:

• Positive, energetic, enthusiastic, and service oriented.

• Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm

• The ability to help solve customer problems

• Excellent problem-solving and communication skills. (Written and verbal)

• Ability to multitask, organize & prioritize—in other words, work smart.

• Previous customer service or call center experience a plus.

• Must have Smart Phone (Any Manufacturer)

• High School Diploma or equivalent

• Must be 18 years or older and authorized to work in the U.S.

• Bilingual in Spanish a PLUS!

Benefits for working at Ken Garff Listening Center:

• Earn a college degree, no cost to you! Powered by Degrees@Work

• Paid training—we care about your success.

• Flexible schedule!

• Real career growth at a nationwide automotive powerhouse

• Paid Time Off

• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance

• 401k with Company match

• Optional Year-end bonus program

• Employee discounts on Vehicle Purchase, Parts, Service and More!

• Great people with a great culture

Job Type : On Site | Full-Time (35-40 hour work week)

Pay : Starting at $15.00 per hour plus performance based incentives

We are an Equal Opportunity Employer

((We Hear You))

You're in for a great ride (excuse the car metaphor)

We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress.

For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.

If you are having any issues with applying please reach out to our recruiting team at recruiterhelp@kengarff.com . Include in the email what state you are applying in. Thank you for your patience!