The Ken Garff Listening Center is a contact center that is currently looking for Remote Inbound Customer Service Representatives!

Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 PM Saturdays—closed Sunday. Mountain Time

Upcoming Potential Start Dates:

1/2/20241/23/2024

Shifts preferred:

• 7:15 AM - 3:45 PM Mountain Time

• 10:30 AM - 7:00 PM Mountain Time

Here’s what you’ll be doing:

• Answer inbound customer calls promptly and professionally.

• Determine customer’s concerns and schedule the necessary appointment.

• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.

• Document and update customer records.

• Establish and maintain great customer relationships.

• Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.

• All calls are recorded and monitored for quality services

  The Location

  This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Colorado, Iowa, Texas, Wyoming, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.

Network Requirements:

• Hardwired Internet (Ethernet cable connection)

• 25 Mbps download speed minimum

• 10 Mbps upload speed minimum

• 40 ms latency maximum

Equipment Requirements:

• Must provide your own equipment

• Windows PC desktop or laptop with Intel i5 processor – 2430M at 2.40GHz or processor equivalent or better, 8GB of RAM available, and working webcam

• Anti-Virus protection software. Windows Defender is acceptable so long as you keep it updated.

• USB wired Headset with microphone.

• Dual computer monitors

• Smart Phone (Any Manufacturer)

• Apple computers not compatible/accepted

Qualifications:

• Must meet network and equipment requirements

• Positive, energetic, enthusiastic, and service oriented.

• Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm

• Excellent problem-solving and communication skills. (Written and verbal)

• Previous customer service or call center experience a plus.

• Must have a designated work space that is free of distraction with little to no background noise.

• High School Diploma or equivalent

• Must be 18 years or older and authorized to work in the U.S.

• Bilingual in Spanish a PLUS!

Benefits for working at Ken Garff Listening Center:

• Earn a college degree, no cost to you! Powered by Degrees@Work

• Paid training—we care about your success.

• Flexible schedule options

• Real career growth at a nationwide automotive powerhouse

• Competitive base pay

• Paid Time Off

• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance

• 401k with Company match

• Optional Year-end bonus program

• Employee discounts on Vehicle Purchase, Parts, Service and More!

• Great people with a great culture

Job Type: Remote | Full-Time (35-40 hour work week)

Pay: Starting at $15.00 per hour

We are an Equal Opportunity Employer((We Hear You))

You're in for a great ride (excuse the car metaphor)

We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress.

For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.

If you are having any issues with applying please reach out to our recruiting team at recruiterhelp@kengarff.com . Include in the email what state you are applying in. Thank you for your patience!