Job Information
Aspire Technology Partners NOC (Network Operations Center) Systems Engineer in Eatontown, New Jersey
NOC (Network Operations Center) Systems Engineer
Location: Eatontown, NJ
POSITION SUMMARY:
The NOC Systems Engineer contributes to a 24/7 Network and Security Operations Center within the Managed Services group with a focus on Server Administration. The NOC Systems Engineer is responsible for accurately identifying and resolving failures and potential issues while maintaining accurate documentation and executing maintenance and administrative activities on managed service client’s server infrastructure.
ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING: OTHER DUTIES MAY BE ASSIGNED.
Respond to client’s requested within SLAs (Service Level Agreements) and strictly follow the incident process flow
Implement and maintain all aspects of our clients’ technology, including installation and upgrades, new infrastructure buildouts and relocations.
Interface with high-profile clients on a daily basis, thus requiring the highest level of presentation, communications and professionalism.
Support servers, workstations, and related components
Support OSI Layers 1-7 with an emphasis on Layer 2 and Layer 3
Troubleshoot O365 and Onprem Exchange Environments, 2010/13/16/19
Troubleshoot all versions of VDI environments.
Build, troubleshoot, manage, and maintain MS Server 2008/2012/2016/2019
Perform and verify backups and restorations on Servers and Applications
Administer and troubleshoot Active Directory (AD), DNS, DHCP, and NTP
Perform Patch management on Server Infrastructure (Windows Servers, VMware Servers, Linux Servers, ESX Hosts, Storage environments etc.)
Stay up to date with current security vulnerabilities and patches on Windows Servers
Analyze Server logs for issues and respond accordingly
Install/rebuild servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with industry standards and client requirements
Perform daily preventative maintenance checks and services on managed devices in client infrastructure
Open, track and close trouble tickets
Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes
Interface with field personnel to verify repairs and testing systems
Help identify recurring system performance issues
Provide performance reporting on covered devices
Work directly with other NOC Analysts and Engineering resources for issue resolution
Provide direct communication to affected users and companies on outages and maintenance activities
Maintain detailed notes within ticketing systems on all issue resolution activities
Maintain customer technical information within defined documentation standards
Develop and maintain installation and configuration procedures
Obtain/maintain technical/professional certifications applicable to position or as directed
Manage and maintain monitoring and alerting systems
Coordinate and track RMA (Return Material Authorization) requests, to obtain RMA authorization requests and completion of RMA submittal forms
Assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation and troubleshooting
Provide emergency on-call support on a rotating schedule
Perform other duties as assigned
Minimum Education and Experience:
High School diploma or equivalent
Minimum of 4+ years of Microsoft Windows Server Administration experience
5+ years of experience and understanding of event/alert management, incident and change management processes
5+ years of strong experience and understanding of AD, DFS, LDAP, WMI, and SNMP
5+ years of VMware Server, ESX/ESXi environment, and vCenter Server Administration experience or equivalent technology required
Preferred Education and Experience:
Bachelor’s Degree preferred
5+ years of systems experience
2+ years of Linux Server Administration experience
Experience with Ticket Management Tools (e.g., ConnectWise)
Possession of Industry Certifications (MTA, MCSA, MCSE, VCP)
Strong experience with backup and recovery
Experience with Unix/Linux
OTHER SKILLS and ABILITIES:
Excellent Interpersonal Skills (develop and maintain strong working relationships)
Strong work ethic
Strong communication skills
Ability to multi-task as necessary
Ability to prioritize tasks
Strong organizational skills
Excellent written and verbal communication skills with focus on customer satisfaction
Customer service skills
Proactive approach and good troubleshooting techniques
Strong problem-solving skills with an emphasis on quick problem resolution
Attentive and detail oriented
Prior helpdesk experience is a plus
TRAVEL:
Less than 25% travel required
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job involve normal vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate.
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