Job/Position DescriptionCCSE Unit Supervisor I (McAllen and Pharr) - Performs highly complex administrative and supervisory eligibility program work. Manages a unit in the Community Care Services Eligibility (CCSE) program. Provides leadership to a team of CCSE staff. Manages program eligibility and enrollment activities to ensure performance targets are met. Researches, investigates, responds and coordinates the resolution of Legislative and Consumer inquiries. Selects, manages and develops staff through conferences, mentoring, training and performance appraisal. Plans, coordinates, and monitors service delivery to ensure effective and efficient program operations. Provides appropriate interpretation of policies, procedures, rules, regulations and standards. Collects, organizes, analyzes, and prepares information and data in response to requests for information, reports, and inquiries. Manages office operations and internal resources effectively. Develops and maintains effective working relationships with management, staff, community partners, and others. Communicates on a complex level with others to resolve problems, provide and exchange information, respond to inquiries, and improve program effectiveness and participate in group and/or community presentations. Completes special assignments and/or reports. Maintains confidentiality of all incoming and outgoing information. Understands and adheres to all HHSC and CCSE policies and procedures. Provides outstanding customer service in person, over the telephone and via e-mail. Maintains a positive and productive attitude while working in a fast-paced environment. Essential Job Functionsand#149; Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.and#149; Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.and#149; Manages program eligibility and enrollment activities to ensure performance targets are met.and#149; Manages office operations and internal resources effectively.and#149; Analyzes and effectively redistributes the workload to have a positive impact of timeliness, accuracy, and meeting program goals and expectations.and#149; Plans, coordinates, and monitors service delivery to ensure effective and efficient program operations.and#149; Researches, investigates, responds and coordinates the resolution of Legislative and Consumer inquiries.and#149; Selects, manages and develops staff through conferences, mentoring, training and performance appraisal.and#149; Develops and maintains working relationships with others (for example, agency staff or representatives of community resources, other state agencies, federal agencies, or the public).and#149; Completes special assignments and/or reports.Registrations, Licensure Requirements or CertificationsValid Driver's License Knowledge Skills Abilitiesand#149; Knowledge of Community Care programs.and#149; Knowledge of interviewing techniques to obtain personal information, to make inquiries and to resolve conflicting statements.and#149; Knowledge of resources that serve individuals who are older or have a disability.and#149; Skill in resolving service delivery problems or staff adjustment problems by appropriately applying policies, procedures, and management practices.and#149; Ability to present relevant information regarding program objectives and policies to clients, agency staff, and community groups.and#149; Ability to evaluate case records according to program standards.and#149; Ability to organize workload among staff considering capabilities, lim https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=589162 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.