This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11750670

What Will Your Job Look Like?

The Dispatcher is responsible for answering incoming calls from members inquiring about their scheduled transportation. The Dispatcher will analyze trips, ensure a driver is available and provide an estimated arrival time.

This position is 100% onsite

What Youll Do:

• Work closely with Lead Dispatchers to provide trip updates and estimated time of arrival
• Assist with Driver Assignments
• Maintain effective communication with members and Dispatch
• Provide excellent customer service by addressing member inquiries and concerns
• Keep members informed about the status of their driver and verify all information before disconnecting
• Ensure that all transportation operations comply with procedure and eligibility
• Collaborate with Dispatch/Supervisor if passengers experiencing issues or have grievances
• Establish and maintain effective communication with transportation providers
• Provide feedback to leadership and Management on transportation providers performance
• Practice and follow all compliance guidelines
• Other duties as assigned

What Youll need:

• High School Diploma or G.E.D.
• 1 year of customer service experience
• Must be 18 years of age or older

Even better if you have...

• 2+ years in transportation routing, dispatching, and scheduling expertise, preferred
• 1 year experience working with the applicable transit scheduling system, preferred
• Ability to adapt to changing circumstances, including weather-related disruptions, unexpected delays, or unforeseen issues
• Seek opportunities to enhance transportation processes, streamline operations, and improve efficiency
• Ability to communicate clearly with clients, drivers, and vendors
• Ability to work well with others and be a team player
• Ability to work in a fast-paced work environment.
• Ability to maintain a high level of confidentiality
• Excellent communication and interpersonal skills
• Knowledge of GPS and GIS systems preferred
• Good organizational skills
• Detail oriented
• Ability to meet deadlines and complete work in a timely manner
• Skilled in the use of computers, including Microsoft Word, Excel, and other Microsoft applications
• Must be able to demonstrate effective use of scheduling software, communication and data analysis skills