Position: Dispatcher

Job Description:

The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Duties & Responsibilities:

• Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments

• Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail

• Develop a strong relationship with Independent Contractors within assigned fleet

• Offer exceptional support to drivers to ensure that their professional needs are being met

• Monitor shipments throughout transit in order to effectively meet delivery schedules

• Respond to customers efficiently, thoroughly, and professionally

• Manage customer and driver expectations to align with operational capabilities

• Monitor performance and available hours of Fleet Drivers

• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues

• Other duties as assigned

Requirements:

• Self-motivated problem-solver with strong desire to meet customer needs

• Strong verbal and written communication skills

• Desire for a long-term career with an industry leading company

• Ability to present and maintain a positive corporate image in a fast paced environment

• Proactively establish and maintain effective working team relationships with all support departments

• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.

• Must be willing to work a flexible schedule

Skills:

• Ideal candidate will possess a “can do" attitude with a “will do" work ethic

• Must have the ability to work in a fast paced environment

• Experience with AS400 operating systems is a plus

• Transportation industry knowledge and experience is a plus

• Prior dispatch/load planning experience is a plus

Forward Air is an Equal Opportunity employer.

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team