Store Operations Specialist

Location: Fort Wayne, IN or Remote

Level: Salary

Division / Department: Ecommerce - Store Operations

Reporting to position: Store Operations Manager

Travel: Frequent - up to 75%

About the Role:

The Store Operations Specialist is the key contact for consultative training in best practices surrounding store operations, point of sale, and customer service excellence.

In this role, you’ll support members transitioning to our preferred point of sale system, train on best practices for members new to hardware retailing, analyze and review inventory best practices, and coach members in maximizing revenue by implementing proven systems into their store operations. The ideal candidate will be comfortable learning new technologies, have retail experience, and be able to influence learners to adopt new strategies.

If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Store Manager, Store Assistant Manager, Retail Business Coach, Business Operations Specialist, Operations Manager, District Manager, Retail Operations Manager, Training Manager

Responsibilities include:

• Visit members on-site to perform training services and implement operational best practices

• Meet with members to analyze existing store operations and determine areas for improvement

• Partner with our preferred point of sale vendor to have a successful go live at member stores

• Be able to use and train on key features of the Epicor POS platforms (Eagle, and Propello)

• Coach members on best practices for inventory management

• Provide input to corporate team to ensure training remains comprehensive, relevant, and integrates updated material

• Meet with members and express the value of in-store operations services at our bi-annual member conventions

  Education and Experience:

• Bachelor’s degree in business or related field OR five years work related experience

• Experience in retail operations, retail merchandising, and/or point of sale systems

  Skills and Abilities:

• Efficient analytical skills to assess all elements of a member or prospect’s business

• Driven to provide and recommend tools and programs to allow increased growth & profitability of members and Do it Best

• Excellent organization, planning, and time management skills

• Quality communication skills, both verbal and written

• Customer service oriented

• Personable and positive

• Computer/PC skills

• Presentation and speaking skills (in person, group, and virtual)

  Benefits available to you:

• Full insurance benefits package including Medical, Dental, & Vision with a premium free plan available

• Paid time off to foster work/life balance

• Profit sharing

• Bonus Pay opportunities

• Retirement funding opportunities

• Education reimbursement

• Health club reimbursement

• Career advancement opportunities

  About Do it Best:

  At Do it Best, we take pride in being the only U.S.–based, member-owned hardware, lumber, and building materials buying cooperative in the home improvement industry. Our philosophy is to serve thousands of member-owned locations in more than 50 countries by offering a full menu of exceptional merchandise and services, allowing member owners to be independent retailers to best serve their community’s needs with competitive pricing. Our success in reaching over $5 billion in annual sales stems from our mission to make the best better, and our goal to help our members grow and achieve their dreams.