JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. It\'s an exciting and important time to be a part of Northwestern Mutual. We\'re strong, innovative and growing. And we want you to grow with us. This class has a start date of July 8th, 2024 Bilingual and non bilingual openings! This is a Hybrid role for Franklin, WI 3 days on site and 2 days work from home. Primary Duties and Responsibilities Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment Becomes proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions which requires a basic understanding of a risk product. Resolves routine problems by following defined standard process and evaluating solutions. Takes responsibility of the client experience to make a difference by connecting with the client and seeing things from their point of view. Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards. Fosters a professional relationship with our clients to enhance brand loyalty. Exhibits consistent and appropriate style and customer focused approach to a variety of customers and customer situations. Uses available resources to effectively and accurately complete routine cases. Qualifications Associates degree in business or related field or equivalent combination of education and experience. Previous customer service experience preferred. Effective written and verbal communication skills. Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy. Organization skills with the ability to prioritize tasks. Ability to welcome change and embrace continuous improvement in a fast-paced work environment. A strong desire to continuously learn and improve. Demonstrated problem solving skills and ability to provide options. Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages. Ability to navigate multiple systems and applications to complete standard requests. Successful completion of any required testing. #LI-Hybrid #IN-POST #LI-POST This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form. Required Certifications: Non-Registered Fingerprinted - FINRA Compensation Range: Pay Range - Start: \$17.65 Pay Range - End: \$26.48 Northwestern Mutual pays on a... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/76E22D699BB1473D Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.