Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE

Provides direct management leadership, coordination and communication for the implementation of the application, application area, or specialized team. Responsible for providing specialized knowledge and oversight of application. Directly manages personnel within team, identifies strength and weakness of team members, and provides guidance to ensure success of the overall collective team and individual team members. Maintains the overall scope, schedule, and quality of the project in a specific application area or team. Works closely with the Epic Director Applications and other Project Managers to coordinate activities. Ensures business community is engaged in the project. Provides assistance and guidance to Application Coordinators in their respective areas. Reviews the progress of the project on an ongoing basis with team members and Epic Director Applications, Project Managers and Project and Clinical Executive team.

Hourly rate range: $54.86 - $90.51

* Position is remote based

* Current Epic Ambulatory Certification is highly preferred.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in behaviors, practices and decisions. Collaborates with physician colleagues and other care providers to establish standards of care for target medical conditions and procedures, utilizing evidence, quality indicators, regulatory requirements, and cost and performance data to guide decision making. Manages and assigns resources to support the project. Manages resources to support the project. Incorporates best practice work flows into the user experience. Service Quality: Ensures all team members adhere to established service quality guidelines, and that a just culture root cause investigation is completed for all significant events within specified timeline. Reviews all root cause documents for supported applications. Develops training and skill development plans to provide staff expertise in programming, technical and business analysis skills. Responsible for maximizing cross training opportunities to utilize staff most efficiently. Establishes and recommends required training standards for application support staff. Provides oversight and direction for resource planning and management. Recommends an optimal model organization structure, and responsible for managing a team structure to support the organization. Responsible for evaluating team performance and staff hiring and performance related decisions. Develops and institutes process standards for the team and ensures consistency in performance. Responsible for ensuring all System Office and department policies and procedures are followed within the department. Responsible for on-going evaluation of application and associated technical systems to improve client effectiveness and operational efficiencies. Monitors and approves enhancements requests and all support work orders and requests for services outside of basic support services. Develops and maintains on going communication with customers, managers, and staff throughout the system regarding new product functionality, regulatory and vendor updates and product standardization opportunities. Oversees, monitors and communicates smooth transition from project to support in order to minimize impact on clients. Serves as a point of escalation for issues requiring coordination, resolution and for multiple teams. Provides recommended solutions as appropriate. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS

Must have three (3) to five (5) years serving in a management or a functional leadership role with supervisory responsibility and/or experience as a consultant. Bachelor's degree in healthcare, IT or related field preferred or an equivalent combination of education and experience. Knowledge of clinical or revenue workflow preferred. Must be able to learn Epic's software and Epic certification will be required after training is complete. Familiarity with information systems, clinical software and other computer applications. Must possess prior experience in, process improvement and change leadership. Ability to see the position in what is new and different and to focus on what the system does and not what it does not do. Ability to develop, manage and monitor the overall implementation for a specific application team and/or area and to reinforce the importance of the project and provide consistent communication to application directors and application project teams. Ability to communicate to leadership regarding challenges and strategies for success. Ability to approach problems constructively by focusing on how to move the project forward. Ability to effectively manage resources within the organization. Strong communication skills with the ability to communicate information clearly and concisely with leadership and the team. Ability to motivate team members, gain trust and establish effective relationships with Epic counterparts. Ability to appropriately align team member skills to team responsibilities and show appreciation for overall collective team and individual team member efforts. Recognized and respected within the organization. Strong analytical abilities and the ability to assess and match organizational needs to the system's functionality. Ability to research, evaluate, analyze and implement alternatives to reach issue resolution. Ability to manage a project team at a detailed task and to reach established deadlines and adhere to them. Ability to commit to established timetables in order to ensure successful project outcomes. Must be an effective consensus builder and collaborator, have excellent written and verbal interpersonal and communication skills, and operate effectively in a highly collaborative environment. Must be able to operate effectively in a collaborative, shared team environment. Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Operates in a typical office environment. The area is well lit, temperature-controlled and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications. Must be able to speak and communicate clearly and effectively. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Regional Health Ministries (RHMs). Must be able to travel to various Trinity Health sites as needed. Workhours may possibly include afterhours and weekends. May require participation in a rotating call schedule after implementations have begun.

Hourly pay range: $55.65 - $91.83

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran