Veterinary Technician Supervisor

We are seeking a full-time highly experienced veterinary technician to join our leadership team as Veterinary Technician Supervisor.

Under direction from the Hospital Manager, the Veterinary Technician Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of nursing care, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

As a member of the VCA team, your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so they will partner with us for the lifelong care of their companion animals. Candidate must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality patient care and customer service.

Skills and Qualifications

• Excellent knowledge of client service and veterinary operations.

• Strong organizational skills.

• Strong client relations and interpersonal skills.

• Intermediate to expert computer skills.

• Excellent oral and written communication skills.

• Strong supervisory skills.

• Self-starter and team player.

• Strong client service background.

• Ability to lift up to 40 pounds.

• 2 years of experience in the veterinary field required.

• The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, weekends and holidays.

Administrative Job Responsibilities

• Responsible for the day-to-day patient care areas of the medical support team and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.

• Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of patient care and client service for the organization.

• Assist Hospital Manager with day to day operations.

• Resolve informal client complaints, maintain and report on these issues to the Hospital Manager.

• Responsible for the efficient day-to-day running of the medical support team to include enforcement of policies, procedures and protocols.

• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the Hospital Manager.

• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital, the patients and the clients.

• Coach employees and direct reports.

• Assist in the development and delivery of employee evaluations for the medical support team with hospital manager.

• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.

• Handle communication of financial and medical information to clients and doctors.

• Act as a liaison between the medical support team and other department supervisors.

Technical Job Responsibilities

• Maintaining medical records.

• Pharmacy, filling prescriptions.

• Physical examinations and patient assessment.

• Performing laboratory work and diagnostic imaging.

• Venipuncture and catheter placement.

• Preparing surgical suite and surgical patients.

• Anesthesia monitoring and patient recovery.

• Dentistry, including dental radiology.

• Providing compassionate care and a home away from home for hospitalized pets.

Why You Should Consider Us

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.

• You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500+ doctors, including 600+ boarded specialists.

• You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, 401k, generous personal pet care discounts and more! This position pays $23 to $25 depending on experience.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com