Solutions Associate

GNC Community FCU's mission is to educate, inspire and build a financially responsible community, one member at a time. At GNC, we stress the 'Community' in our name through developing and nurturing relationships with our members and employees. Serving Lawrence County, Pennsylvania, GNC strives to maintain quality service and an employee-friendly workplace where people are valued and employees are taught the skills that lead to career advancement opportunities.

Job Purpose This onsite position will engage members to resolve outstanding delinquent accounts and minimize losses to GNC Community FCU and its members while maintaining a high level of member service and professionalism when dealing with difficult and sensitive situations. The Solutions Associate is responsible for handling non-direct collection and direct collection duties which are critical to maintain legal and regulatory requirements and essential to provide support to the credit union's ongoing concern.

Key Accountabilities

• Communicate with members regarding account delinquency, overdrawn accounts, and irregular activities
• Develop custom solutions to support credit union members during times of financial hardship
• Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act strategies
• Specialty collection tasks 1) Fraud Management 2) System Administration 3) Collateral
• Project, analyze and estimate monthly collection efforts and delinquency tolerances
• Answer phones to assist members and staff

Qualifications, Experience, and Skills

• High School Diploma or GED
• Industry, or job-specific skills acquired through prior experience
• Working Knowledge of State and Federal collection laws and procedures
• Computer Skills: knowledge of Microsoft Office Suite
• Reasoning ability to solve problems
• Member service and communication skills
• Negotiation skills
• Strong Organizational Skills with the ability to multi-task

Benefits

• Health, Dental, Vision insurance
• 401(k)
• 401(k) matching
• Financial Counseling certification
• Educational opportunities to benefit and enhance your role at GNC
• Opportunities for advancement
• Federal holidays, PTO