Call Center/Customer Service

Engineering Customer Support Service Specialist 1 - Job ID#205398 Ogden, UT Posted: 4/15/2024

Job Description

Job ID#:

205398

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Duration:

6 mo

Shift:

1

PDS Defense, Inc. is seeking an Engineering Customer Support Service Specialist 1 in Ogden, UT.

Job Responsibilities:

• Provides technical support for maintenance, repair, overhaul and preventive measures that ensure continued safe and economic operations for customers.

• Applies technical knowledge to research, develop, test, and evaluate operations, support programs, modifications, repairs, and technical data. Assists in gathering data to evaluate reported discrepancies.

• Receives customer reports and correlates to established criteria for reportable events.

• Provides reports and assistance to system owner in researching events.

• Assists in preparation of routine in-service correspondence for continued safe and efficient operation and maintenance of equipment.

• The engineering test technician will work with customers and the Test and Evaluation engineers, setting up and conducting dynamic and environmental tests on systems and equipment to meet customer-defined requirements and testing plans and procedures. She/he will also be responsible for regular maintenance activities, troubleshooting, and repair on test stands and test equipment.

Basic Hiring Criteria:

• Education/experience typically acquired through advanced education (e.g. Associate) or an equivalent combination of education and experience (e.g. 2 years' related work experience).

• Need to be able to work well and coordinate with other members of the S&V (Shock and Vibration) Lab team.

• Need to have a firm grasp of mechanical troubleshooting and repair, tool usage, and adhere to safety requirements and procedures.

• Need to be able to lift up to 50 lbs., work on feet for extended periods of time, use forklifts, overhead cranes, etc.

Job Requirements

Minimum Security Clearance:

Top Secret

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled