Job Summary

As a Senior Product Delivery Associate in Conversational AI Experiences, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

The ideal team member will lead the delivery work of one or two scrum teams and give guidance and direction to the team on the product requirements, as well as collaborate and motivate the team. The product person will partner closely with Product Managers to translate initiatives into epics and stories using agile methodologies and controls. They will collaborate across teams, functions, and disciplines to ensure continual progress and removal of impediments to deliver with a high degree of quality and efficiency. They also manage production defects and dependencies between Product Managers team as well as outside dependencies (DSTs).

Job Responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies

• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements

• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

• Work in close partnership with Product Manager to translate initiatives into epics, stories and tasks to define the roadmap and timelines

• Develop concise user stories and process flows and maintain consistency and adherence to business readiness and controls

• Actively looks to identify impediments early, resolve those impediments, and escalate when needed

• Manage and tracking of dependencies outside the team as well as cross team dependencies

• Attend daily scrum stand-ups and other agile ceremonies to help answer questions and remove impediments

• Provides proactive visibility and effectively communicates delivery targets, commitments and progress

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Demonstrated performance in either product management or relevant domain area

• Experience executing operational management and change readiness activities

• Experience in product deployment processes

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans