A Brief Overview The Customer Service & Sales Representative answers telephone calls to respond to customer inquiries or perform sales activities. Projects a professional image through phone interaction, demonstrating deep knowledge of products, services, systems and procedures of the bank. The incumbent is required to work on a flexible schedule and understand that he/she will be assigned to work on weekdays, nights, holidays and weekends.What You’ll Need to Succeed •Answers telephone calls, responds and registers customer requests , claims and complaints on applicable systems as per department policies and procedures.•Keeps up to date on all products, services and applicable regulations.•Builds customer’s interest in the services and products offered by the bank.•Sell and provide orientation of bank products to new and existing customers, and promotes incremental sales through cross sells initiative.•Provides personalized high level customer service.•Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.•Recognizes, documents, and alerts the supervisor of trends in customer calls volumes.•Responsible of preventing and identifying possible red flags indicators and security fraud codes.•Manages customers interactions or other channels such as: voicemail, email and chat.•Meet monthly targets to achieve individual and departmental goals.Other Responsibilities:Other duties as assigned.What You’ll Need: •Technical course or Associate Degree, preferable in Business Administration •One to two years of experience on Customer Service or Sales Marketing•Experience and/or knowledge in banking products and services.•Exceptional skills in keyboard (type 30 wpm) and operating computer systems•Knowledge of telephone etiquette•Experience in customer service to adept in using search tools, browsers, e-mail features, tracking features and familiarity of CRM solutions.•Strong sense of responsibility, punctuality, high level of motivation, good interpersonal skills. Superior bilingual communication skills, both oral and written•Basic arithmetic skills required.•Must be flexible to work 24 x 7 shifts, including nights and weekends.•Full Bilingual (Preferable)