CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.

POSITION SUMMARY:

The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality, cost-efficient, culturally sensitive services that comply with all Federal, State, and local agency policies and procedures.

This position will be remote upon completion of onboarding and onsite training.

KEY FUNCTIONS & RESPONSIBILITIES

• Collects internal and external referrals and schedules appointments following established scheduling policies.

• Makes appointments and transfers according to established policies.

• Makes initial, and assists in making return appointments, confirming the participant’s current address, and phone number, and updates the computer system, as necessary.

• Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages, as needed.

• Participates in nutrition class activities as directed.

• Participates in outreach activities as directed.

• Always checks voicemail at least every 2 hours and returns all messages when received.

• Accurately performs daily data entry.

• Performs computer record file maintenance and updates in a timely manner.

• Properly maintains computers, printers, and other office equipment.

• Provides complete information on the certifying process.

• Solicits and addresses participants’ questions.

• Provides correct information on WIC foods and vendors.

• Provides correct information on the proper use of eWIC benefits.

• Current CPR certification.

• Working on-site is an essential duty for the job. 

• Perform other duties as assigned.

  MINIMUM QUALIFICATFIONS:

• A high school diploma or GED.

• Experience in health or human service delivery providing client information, referral services, or performing eligibility determination, intake procedures, or client screening.

• Bilingual (English/Spanish) preferred.

• Must possess excellent communication and interpersonal skills to greet participants over the phone, and direct them accordingly.

• Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.

• Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed.

  WHY WORK AT CCI?

• Extensive benefits plan

• Generous PTO Plan

• 403B Retirement Plan + Employer match up to 4%

• Tuition Reimbursement

• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.

• Our providers are insured for malpractice under the Federal Tort Claims Act.

* CCI Health Services is an Equal Opportunity Employer *

Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.

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