Description: Position Summary

The Inside Sales Representative sells programs and services to current and prospective customers through electronic communications. Conducts development and follow-up of leads and customer retention/service calls through means of telephone and other electronic contact to identify customer needs. Provides accurate service quotes based on property size and customer needs. Prospects and generates sales revenue by adding new program customers and cross selling and up selling current customers. Develops customized service solutions based on customer needs and offering Senske products and programs. May focus in either residential or commercial sales.

Hourly Wage: $18-$20 per hour (dependent on experience)

Position Description

The essential duties of this position include the following:

• Contacts customer to identify needs, provide cost estimates and bids for services. Sells programs and services to present and prospective customers through in phone and electronic communication. Secures sales and arranges service dates.
• Measures property with appropriate tools to ensure utmost accuracy in the quoting process.
• Follows established procedures and guidelines to promote and sell Senske products and services within an assigned geographic area, product range, or list of customer accounts utilizing resources and tools provided to achieve sales targets and promotion program objectives.
• Maintains call records, account status and customer feedback in CRM system. Manages account records and programs in an organized manner. Compiles lists of prospective customers for use as sales leads based on information from direct mailing/advertisement campaigns, community activities, and other resources.
• Prepares and maintains proper sales reports.
• Conducts retention and service calls. Meets company retention standards.
• Contacts customers to measure satisfaction after service is completed or to otherwise provide assistance by answering their questions and service concerns.
• Works to resolve customer complaints regarding sales and service. Analyzes and distributes new sale cancellation requests to retain customers.
• Other duties as assigned

Position Qualifications

• High School Diploma or equivalent.
• Three years of sales experience, ideally in lawn/horticulture/pest field, preferred.
• Must pass lawn application licensing tests in the state in which the position is selling. May be required to take additional testing depending on services that the position will sell to customers.
• Excellent computer skills, including MS Outlook, Word and Excel. Data entry skills with a mobile device.
• Negotiation and influencing skills, Consultative sales skills and strong communication skills.
• Knowledge of selling techniques (prospecting, overcoming objections, closing sales).
• Ability to build customer relationships and provide customer service
• Mathematical skill to calculate figures and amounts such as discounts, commissions, proportions, percentages, area and volume
• Time management skills, including punctuality for on-time attendance
• Ability to define customer problems, collect data, establish facts, and draw valid conclusions
• Highly motivated to complete tasks within a time frame
• Prioritizing, time management and organizational skills

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit and/or stand
• Walk on uneven surfaces, climb stairs for extended periods of time
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use vision abilities for close, dista nce, color, peripheral, depth and focus

The Perks:

• Competitive Pay - Life is expensive! We believe in paying well.
• Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career - we promote from within!
• Do you want to work with your friend? We offer a referral bonus!
• Fun team celebrations year-round!
• Affordable health care packages that include medical, dental, vision and life insurance

• 401K with employer match, 9 Company Paid Holidays, Paid Vacation (accrue up to 1 week of paid vacation your first year), Paid Sick Leave (accrue up to 1 week of paid sick leave your first year),