POSITION SUMMARY The Receptionist for the Healing Arts Department provides a warm welcoming environment, while creating positive first impressions for guests. She/he also performs administrative support tasks and dispensary side work of daily operations. SCHEDULE REQUIREMENTS Must be available for weekend and evening shifts. ACCOUNTABILITIES - Check in guests for services, as well as changing and cancelling appointments. - Responsible for opening and closing the department each day according to standard operating procedures. - Assist with linen room maintenance and dispensary duties, ensuring product availability for all services. Respond to therapist\'s needs for facility and product written requests - Work side-by-side with therapists to assure smooth flow of appointments and guest satisfaction. - Develop and maintain in-depth knowledge of each modality and an ability to describe them to guests. - Maintain a clean, safe, fully stocked, and well-organized work area. - Clearly communicate all necessary information with guests, coworkers, supervisors, and therapists\' all occurrences involving staff or guests in the department or campus that requires attention. - Builds effective relationships with customers, identifies customer expectations, tries to see issues from their point of view; offers practical solutions to problems. - Other duties as requested COMPETENCIES - Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment. - Possesses strong core ethics, integrity, and values consistent with Kripalu\'s organizational principles. - Defaults to a collaborative style with colleagues, this is an expected behavior in our work culture. - Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas. - Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed. - Actively cultivate a sense of fun, joy and optimism in yourself, your team and with your peers. This is a key aspect of your role at Kripalu - Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise. - Embraces experiences as learning opportunities. - Accepts responsibility for personal and professional learning and growth. - Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity. MINIMAL QUALIFICATIONS - 1-3 years customer service or related experience. - Associates degree OR equivalent including training in Microsoft programs: Outlook, Word, Excel. - Basic math and money handling skills. - Ability to work independently while being a team player. - Prior experience with ResortSuite software a plus