debt collections counselor.

• suitland , maryland (remote)

• posted may 15, 2024

job details

summary

• $56,000 - $66,000 per year

• permanent

• high school

• category business and financial operations occupations

• referenceAB_4535268

job details

We are seeking a skilled and experienced Mortgage Debt Counselor for a fully remote opportunity with a well respected credit union local to the DMV area. The ideal candidate with have prior experience within a financial institution handling mortgage debt collections and counseling services. Excellent communications skills, ability to work under pressure to meet deadlines, and maintaining a high level of confidentiality is vital to this position. Our client offers attractive perks and benefits such as tuition reimbursement, childcare stipend, career coaching and development, and 12 paid holidays per year- including your birthday! If interested and you feel you have matching experience/qualities today!

salary: $56,000 - $66,000 per year

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Undertakes necessary actions on overdue accounts and keeps a detailed online record of all relevant information and steps taken.

• Identifies causes of delinquency and arranges fair payment plans with members' cooperation, ensuring they adhere to the updated schedule.

• Offers financial guidance to members in financial distress, assisting them in finding solutions to maintain homeownership, including through programs like HAMP and proprietary modifications.

• Proficient in all aspects of FNMA guidelines for delinquency and default prevention and management.

• Ensures prompt receipt, organization, tracking, and documentation of required information and packages.

• Reviews member records, determines appropriate actions, and selects methods for implementation.

• Negotiates repayment plans with delinquent members, seeking mutually acceptable terms such as extension agreements or payment adjustments.

• Provides recommendations for next steps if members reject satisfactory repayment options, such as foreclosure, repossession, litigation, or charge-off, ensuring proper documentation.

• Conducts skip-tracing by reaching out to third parties like relatives, employers, creditors, or credit bureaus to locate and communicate with members with unknown whereabouts for collection purposes.

• Prepares various reports and logs for review and may represent the client during local Small Claims hearings as needed.

• Advises on accounts to be charged off when collection efforts prove ineffective.

The essential functions of this role include:

• working weekends

Skills

• Consumer Collections

• Mortgage Credit/Collections

• Skip Tracing

• reporting

• NEGOTIATIONS

• debt counseling

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

SD

sarah dooley

• +1 301 654 7941 (tel:+1 301 654 7941)

• sarah.dooley@randstadusa.com