Position Summary

As a Sales Development Representative (SDR), you will continuously interact with our users (externally and internally) to provide education, and insights and drive adoption of our e-commerce platform. The sales team combines product expertise, industry knowledge, insights, and a commitment to helping customers succeed on the platform to uncover prospects’ needs, priorities, and opportunity areas. You will work closely with Product leadership, collaborate with teammates to shape our sales process, support the platform growth, and enable customers’ success. The SDR will be assigned a defined geography of customers.

Responsibilities

• After initial and ongoing training become a product expert on the platform.

• Follow up on daily lead generation from CRM and other outlets.

• Handle detailed questions about product capabilities and provide solutions to ensure the adoption of the platform.

• With a strong understanding of our product, conducting demos to highlight product capabilities aligned to customer needs. This will be done through virtual demos and other outlets.

• Establish relationships, engage, and "win over" key decision-makers within our existing and prospective customers' businesses, including C-level executives, sales reps, accounting teams, and other functional departments.

• Within your assigned territory – work with the other internal department team members on larger custom programs from start to finish to ensure complete customer satisfaction.

• Document customer insights around the platform for ongoing enhancements.

• Actively work to meet and exceed established customer touchpoints: outbound dials, VSC, chat response time.

• Provide comprehensive and strategic handoff to the commercial sales team.

• Promote a positive and collaborative team environment internally and externally.

  KPI

• Customer Touchpoints – Outbound Dials / VSC / Emails / Chat

• Customer Satisfaction Score (NPS / Survey)

• Adoption Rate to the e-commerce platform

Qualifications

Qualifications

• Minimum of two (2) years’ experience in a phone-based customer sales/business development role / SaaS experience preferred.

• Ability to multitask, and clearly communicate through phone, email, and chat

• Be a storyteller using creativity and curiosity to influence prospective clients

• High attention to detail with research and investigative skills

• Experience with Microsoft Applications

• Ability to adapt to changing environment

• Travel 5% - 10%: Industry Trade Shows, Customer Specific Events

  Benefits

  We offer competitive pay and a comprehensive benefits package to those who qualify. This may include:

• Medical, dental, vision and life insurance.

• Employee Assistance Program (EAP).

• Flexible Spending Account (FSA).

• 401(k)with company match.

• Company-paid Life Insurance and Short-Term Disability Insurance.

• Paid Time Off (Holidays, Vacation, and Personal/Sick).

• Employee Purchasing Program.

• Career Development and Tuition Reimbursement.

  alphabroder is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

  For more information about our commitment to equal employment opportunity, please review EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) , EEO is the Law Poster Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) . alphabroder participates in the E-Verify program. Please click below to learn more about the E-Verify program. E-Verify Participation Poster (English and Spanish) (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) Right to Work Poster (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf) .