Senior Desktop Engineer (hybrid)

Tandigm Health, a transformational leader in population health management, is looking for a Senior Desktop Engineer in the greater Philadelphia area.  We offer a competitive compensation and benefits package and are proud to share a culture of diversity and inclusion.  

We are seeking a highly skilled and experienced Senior Desktop Engineer to join our team. The role will be responsible for developing and maintaining a standard desktop build, providing technical support and maintenance for our Microsoft Windows environment of over 300 users. This includes managing and supporting M365, Azure Virtual Desktop, and a variety of business applications within a HIPAA governed environment. The successful candidate will have strong technical expertise, exceptional problem-solving skills, and the ability to effectively communicate with end-users and stakeholders. 

*Essential Functions *

• Device Management, configuration, and deployment.  Develop and maintain a standard desktop build, managing the release of patch updates and incorporating updates into the build. 
• Work with original equipment manufacturers (OEMs) and aid in the selection of new hardware standards throughout the hardware lifecycle. 
• Provide advanced desktop support services to end-users in a Microsoft Windows environment. 
• Troubleshoot and resolve complex hardware and software issues related to desktops, laptops, multi-function printers, and mobile devices. 
• Configure, manage, support M365 applications: Office, SharePoint, Teams, Exchange/Outlook, OneDrive, & Forms. 
• Mobile device management via Intune. 
• Administer Azure Virtual Desktop environments, ensuring performance, security, and access controls. 
• Support and maintain various business applications, ensuring availability and functionality. 
• Collaborate with IT teams to ensure compliance with HIPAA regulations and security standards. 
• Assist in the creation and maintenance of desktop support documentation, including knowledge base articles and standard operating procedures (SOPs). 
• Proactively & continuously identify areas for improvement and propose solutions to enhance the overall desktop support experience. 
• Mentor and provide guidance to other support analysts, sharing knowledge and best practices. 
• Consistently exhibits behavior and communication skills that demonstrate Tandigm Health's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.  
• Uses, protects, and discloses Tandigm's patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and protects Tandigm assets from unauthorized access, disclosure, modification, destruction or interference.  
• Adheres to and responsible to abide by all information security policies, processes, and/or activities.  
• Reports security events or potential events or other security risks to the organization to management.  
• Performs additional duties as assigned.  

Required Qualifications:

*Minimum * 

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience and/or professional certification). 
• Minimum of 5 years of experience in desktop support, with a focus on Microsoft Windows environments. 
• Very strong knowledge of Microsoft Intune & Windows autopilot. 
• Strong knowledge of Microsoft 365 applications: Office, SharePoint, Teams, Exchange/Outlook, OneDrive, & Forms. 
• Strong knowledge of Active Directory/Entra, domain administration, group policies, and user/account management. 
• Experience administering and supporting Azure Virtual Desktop environments. 
• Familiarity with HIPAA regulations and requirements in a healthcare or similar environment. 
• Solid understanding of desktop hardware, oftware, and peripherals. 
• Excellent troubleshooting and problem-solving skills. 
• Strong customer service and communication abilities -verbal and written. 
• Ability to work independently and manage multiple priorities in a fast-paced environment. 

* *

Preferred 

• Relevant certifications such as Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Solutions Associate (MCSA), and M365/Office. 
• Experience with PowerShell scripting for automation and configuration management, desktop imaging, and deployment tools. 
• Knowledge of hybrid cloud environments integrating on-premises and cloud technologies. 
• Familiarity with endpoint security solutions and data encryption techniques. 

• Familiarity with ITIL best practices. 

   

   

*COVID-19 Requirements: *

Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment.  Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

Equal Employment Opportunities (EEO):

Tandigm provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Search Firm Representatives Please Read Carefully:

Tandigm Health, LLC does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.