MINIMUM REQUIREMENTS:

High school diploma or equivalent plus a minimum of one year of experience in a healthcare setting

or an associate degree in Healthcare Office Administration.  An equivalent combination of experience and education may be considered. 

• Current PA Child Abuse, PA State Police and FBI Clearances
• Successful completion of a pre-employment physical

• Valid photo identification

   

*SUPERVISOR: * Practice Manager

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ESSENTIAL DUTIES: Uses an array of devices and machines for communications and information management.  Engages effectively with target groups to achieve goals. Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, presentation of financial treatment plan options, and recall/referral system.

TELEPHONE ETIQUETTE

When a patient calls in, the way in which the front desk personnel handle the telephone call determines how the facility is perceived. The medical office receptionist must be a good listener and maintain confidentiality in addition to having good phone manners.

CUSTOMER SERVICE

The medical receptionist is often the first contact a patient has with the medical facility. Giving patients personal attention can go a long way in establishing their positive experience with the facility. The receptionist should give the patients a warm welcome when they enter the office. Even if you can't verbally greet the patient, getting eye contact with them lets them know you are aware of their presence and will get to them as soon as possible. If the patient brings a problem to the receptionist they cannot handle, it should be addressed by immediately bringing it to the attention of the practice manager.

BILLING AND COLLECTIONS

• Checks patients in and out and collects and processes patient payments.  Updates patient demographics and insurance.  Generates super bills. Enters into practice management system payments and charges and adjusts as needed.
• Informs patients (either in person or via telephone) of health center policy concerning insurance co-payments, proof of income, payment at time of service, etc.
• Verifies insurance and eligibility.
• Maintains a patient recall system.
• Assists patients with billing questions, forms and processes sliding fee and other applications.
• Balances cash daily. Prepares bank deposits.