customer service representative

Strasser Woodenworks, Inc. is a family-owned manufacturer of high-quality bathroom vanities and accessories.  Strasser has been in business since 1982.

We are looking for a customer-oriented service representative to support our Dealer Customers, Sales Representatives and Homeowners/end-users.  Through phone and computer interaction, provide product/service information, enter orders, and be a resource in a moderate paced work environment.

The successful candidate must demonstrate a willingness to learn new things and directions.  The person will support Strasser's continuing goal to ensure excellent service and maintain high customer satisfaction.

Responsibilities

• Answer external phone calls/emails from Dealer Customers, Sales Reps & Homeowners.
• Enter quotes and Customer Orders (shared responsibilities for CS Team)
• Understand and meet the Customer's need
• Multi-task/prioritize resolution of multiple issues/requests for information

• Work in Team environment, interacting internally with co-workers/departments.

   

Requirements

Comfortable talking on the phone

Active listener & problem solver

Basic computer skills--Microsoft (Word, Excel & Outlook).